September Team Member of the Month: Maria Elena Massucci

Posted on September 1, 2012 in All Posts

Elena – Team Member of the Month

production customer service events

Our clients might not have met our Event Consultant, Elena, but, rest assure, she has impacted their event. Elena’s position exists to ensure that none of the important details of our client’s events are missed. All the notes from meetings between our clients and event specialists are organized and streamlined for our entertainers and event production team by Elena. This ensures that nothing in the heads of our event specialist stay only there!

As Rock The House expands it’s offerings, Elena’s position becomes more and more important. She makes sure that our DJs, MCs, dancers, lighting designers, production managers, videographers, and technicians are all on the same page. Her job is to make sure our staff has everything they need to succeed. Her work is the bridge between planning and doing. This extra step in planning gives Rock The House a big advantage.

In addition, Elena also sources our client’s special music choices while organizing our extensive song library. She makes sure that our entertainers have the music they need in order to create the special moments they have dreamed. These songs range from ethnic songs to the really unusual and she makes it happen.

Creative & Talent Director, Ryan Konikoff explains why Elena was chosen for the Team Member of the Month this September:

“We are wrapping up the summer wedding season here at Rock The House and weddings tend to be the most detail oriented events. These events often involve many team members, an detailed agenda, music choices, and floor plans. Elena has made this the smoothest wedding season yet for our entertainers and technicians. During the May through September season, Elena’s work load nearly doubles. In spite of this, she didn’t miss a beat. She calls clients, makes recommendations and talks to our staff to make sure that expectations are met then exceeded.”

Elena describes her role best:

“I really enjoy being a part of someone’s special day, even if it is behind the scenes and they may not know me. If I can make someone’s day as special as I would want mine to be, I’ve succeeded and we’ve succeeded!”